Glossary
Dealership and AI terms
The language QoreAI uses inside the platform, defined for dealers and moderators.
- 20 Group
Non competing peer group of dealers who benchmark and hold each other accountable.
- Dealer Principal
The dealer of record and ultimate decision maker for a franchise dealership.
- Fixed Operations
Service, parts, and body shop, the recurring revenue side of a dealership.
- F&I
Finance and Insurance, the dealership desk that arranges financing and sells protection products.
- CDP (Customer Data Platform)
System that unifies first party customer data from across the dealership.
- DMS (Dealer Management System)
System of record for accounting, inventory, parts, and service at a dealership.
- Automotive CRM
Lead, deal, and customer management software built for dealerships.
- AI Readiness
How prepared a dealership is to adopt AI in a sustained way.
- Pilot to Production
The transition from a single test of an AI tool to it being part of daily operations.
- Change Management
The structured way a dealership shifts behavior to adopt a new tool or process.
- KPI Cadence
The rhythm at which a dealership reviews the metrics that drive a play.
- GM Playbook
The set of plays a general manager runs to lead AI adoption across the store.